{"id":558,"date":"2021-10-27T09:43:58","date_gmt":"2021-10-27T16:43:58","guid":{"rendered":"https:\/\/www.wanhow.com\/projectmanagercoach\/?p=558"},"modified":"2021-10-27T09:44:04","modified_gmt":"2021-10-27T16:44:04","slug":"build-trust-to-boost-project-performance","status":"publish","type":"post","link":"https:\/\/www.wanhow.com\/projectmanagercoach\/build-trust-to-boost-project-performance\/","title":{"rendered":"Build Trust to Boost Project Performance"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-1024x768.jpg\" alt=\"Build Trust to boost project performance\" class=\"wp-image-559\" srcset=\"https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-1024x768.jpg 1024w, https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-300x225.jpg 300w, https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-768x576.jpg 768w, https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-1536x1152.jpg 1536w, https:\/\/www.wanhow.com\/projectmanagercoach\/wp-content\/uploads\/2021\/10\/20211027-Build-Trust-to-Improve-Project-Performance-2048x1536.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Project managers are trusted to <a href=\"https:\/\/www.linkedin.com\/pulse\/how-project-delivers-time-budget-within-scope-can-failure-wan-how\/\" target=\"_blank\" rel=\"noreferrer noopener\">deliver on time, within budget and scope<\/a>. The longer your track record of successful deliveries, the more executives trust you to deliver the next big, hairy, audacious project. In turn, you need to trust your project team members to complete their action items on time, raise risks before they become issues, and constructively disagree to come up with creative solutions. Here\u2019s a few tips on how to build trust in your project team:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. The larger the team, the lower the level of trust.<\/h2>\n\n\n\n<p>Think about this for awhile. What will you confide in with one person that you won\u2019t share with ten? What will you share with ten persons that you won\u2019t say in front of 100? So while the overall project team may be large to encompass every contributor, keep your core project team as small as possible to cover all the functions you need. These workstream, sub-group, or working committee leads need to be able to work together well in an atmosphere of mutual trust.<\/p>\n\n\n\n<p>One way to gauge the level of trust in your core group is by considering whether they are merely representing their area or function in discussions, or are they thinking and problem-solving as part of the core team?<\/p>\n\n\n\n<p>Do you commonly hear, \u201cI am delivering my part, my area of responsibility\u201d and \u201cthat\u2019s your department, it\u2019s not my problem\u201d?<\/p>\n\n\n\n<p>Or do they say, \u201cwe are in this together\u201d, \u201cwe succeed and fail as a team\u201d, and \u201cwe have your back\u201d?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Build the foundations of trust with shared values<\/h2>\n\n\n\n<p>You can build the foundations of trust by facilitating a shared values workshop. Set aside an hour where your core team writes down a list of their personal, individual values and shares them with the rest of the team. Then as a team, rank the top values everyone shares. Pick the top three and discuss these further. Ask how team members can support each other with these values? If you are the project lead, it is best to have an external facilitator from outside your team facilitate this exercise.<\/p>\n\n\n\n<p>I did this once with my team and one of the top three values that emerged was <a href=\"https:\/\/www.wanhow.com\/projectmanagercoach\/work-wiser-1-rest-well-to-work-well\/\" target=\"_blank\" rel=\"noreferrer noopener\">work-life balance<\/a>. So we asked how we were going to support each other in this area? Some ideas that emerged were:<\/p>\n\n\n\n<ul><li>We would cover for each other on sick days and vacations<\/li><li>We don\u2019t schedule meetings outside of office hours<\/li><li>We avoid unnecessary communications outside office hours<\/li><li>We also committed to not schedule vacations during peak project seasons and critical times.<\/li><\/ul>\n\n\n\n<p>What was the outcome? At the end of the year, we achieved all our project goals even after executive sponsors had given up on some of the stretch goals. We were also known as the team that flew the most travel miles for vacation. We were also the team that got together to celebrate the most!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exhibit and exemplify trustworthy behaviours<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.wanhow.com\/projectmanagercoach\/leadership-for-project-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">As a leader and not just a manager<\/a>, you build trust by exhibiting trustworthy behaviours such as:<\/p>\n\n\n\n<ul><li>Correct privately, praise publicly<\/li><li><a href=\"https:\/\/www.wanhow.com\/projectmanagercoach\/servant-leadership-a-profitable-project-management-leadership-style\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support your team members<\/a> i.e. when there is no capacity to do the work, you are the capacity!<\/li><li>Share the limelight. Don\u2019t keep all the high visibility projects for yourself.<\/li><li>Share the grunt work. Don\u2019t assign all the low-level work to your team.<\/li><li>Whenever possible, make team decisions that everyone can support vs. lone-wolf dictatorial decisions.<\/li><\/ul>\n\n\n\n<p>What happens when you exhibit trustworthy behaviour? Your team makes stronger commitments, e.g.<\/p>\n\n\n\n<ul><li>Team members make personal commitments to deliver on goals that are above and beyond their commitment to the company<\/li><li>Team members support each other by coaching and mentoring each other so they don\u2019t only rely on you<\/li><li>As a result of mutual support, the overall team performance improves!<\/li><\/ul>\n\n\n\n<p>Trust can be wiped out in a day. To build it though, takes many days, weeks, and months. What\u2019s one thing you can do today to build trust?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project managers are trusted to deliver on time, within budget and scope. The longer your track record of successful deliveries, the more executives trust you to deliver the next big, hairy, audacious project. In turn, you need to trust your project team members to complete their action items on time, raise risks before they become &#8230; <a title=\"Build Trust to Boost Project Performance\" class=\"read-more\" href=\"https:\/\/www.wanhow.com\/projectmanagercoach\/build-trust-to-boost-project-performance\/\" aria-label=\"More on Build Trust to Boost Project Performance\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Build Trust to Boost Project Performance | Project Manager Coach<\/title>\n<meta name=\"description\" content=\"One sure way for project managers to boost project performance is to build trust, establish shared values and exhibit trustworthy 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